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Articles

Ideas worth keeping, not just publishing

Operations

3 min article

19

Catch the Work Before You Automate It

Learn a small habit for spotting repetitive work and choosing one worthwhile change to test before reaching for AI.

Notice recurring work before choosing a tool.

  • Notice recurring work before choosing a tool.
  • Use LIFT to compare which task is worth changing first.
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Operations

2 min article

20

The Cheapest Automation Might Be Deleting the Step

Before you automate a clumsy workflow step, check whether the business would be better off without it.

Automating a bad step only makes the bad step faster.

  • Automating a bad step only makes the bad step faster.
  • Extra interaction can make a useful tool harder to use.
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AI

2 min article

21

Cheap AI Coding Can Still Make Software More Expensive

AI coding accounts are cheap. The surrounding work and the time pulled away from your business can make the finished software much more expensive.

Coding is only one part of getting software ready for people to use.

  • Coding is only one part of getting software ready for people to use.
  • Data integrity, tenancy, networking, integrations, and polish still take time.
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Business systems

3 min article

22

Build Systems Before Your Company Is Perfect

A practical way to start building useful business systems while your company and deliverables are still changing.

Your company does not need to be perfect before you document how it works.

  • Your company does not need to be perfect before you document how it works.
  • Start with repeatable supporting work such as lead intake, sales, and customer satisfaction.
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Artificial intelligence

2 min article

23

Stop Juggling AI Models

Better AI results often come from understanding the work, setting clear rules, and focusing on the business constraint instead of constantly switching models.

Domain knowledge can matter more than chasing every model revision.

  • Domain knowledge can matter more than chasing every model revision.
  • Clear structure and fewer unnecessary paths help keep AI work on track.
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AI

3 min article

24

Your Nontechnical AI Advantage

Why starting with a specific business problem can be more useful than trying to keep up with every new AI tool.

Start with the business problem, not the latest AI tool.

  • Start with the business problem, not the latest AI tool.
  • Plain language keeps the work focused on what needs to get done.
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Operations

2 min article

25

Simplify the Process Before You Automate It

Removing an unnecessary step can make a process faster before you spend time, people, or tools automating it.

Remove unnecessary steps before adding automation.

  • Remove unnecessary steps before adding automation.
  • A simpler process needs less time and fewer people to run.
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Artificial intelligence

3 min article

26

Your AI Work Should Move a Business Metric

AI can create a convincing feeling of progress while adding stress and producing little business value. Use business metrics to decide what deserves your attention.

Judge AI work by revenue, customer results, team capacity, and your own time.

  • Judge AI work by revenue, customer results, team capacity, and your own time.
  • New tools and projects can feel productive without producing a useful result.
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Business operations

2 min article

27

The Unique-Snowflake Process Trap

Thinking your work is too unique to document keeps you busy, stressed, and stuck wearing every hat. Start by writing down one repeatable piece of the work.

Believing your process cannot be replicated makes the business harder to run.

  • Believing your process cannot be replicated makes the business harder to run.
  • Writing down one repeatable piece of work is enough to begin.
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